Friday, 8 June 2018

More parking issues!

I have already moaned about Southend Council's current car parking policy but here we go again!

Mrs H made one of her regular trips to the hairdresser yesterday which meant using the Shorefield Road car park.

She needed 3 hours which of course meant paying for 4 at a cost of £4.50 So not a good start.

She is an intelligent woman but did not appreciate from the instructions, which are far from clear, that she needed to enter the required parking period before paying her money.

She inserted £4.50 In cash but then had to go back to the beginning to enter her car reg and period required. There was no apparent option to return her cash or to reject the coins. The machine having apparently swallowed her money then required further payment before the ticket was issued.

So £9 for a 3 hour stay.

Her complaint email went to SBC yesterday and she has received an acknowledgement so we now wait for what happens next.

Whilst not wanting to labour the point again, car parking charges are an important element of the Council's budget and to maximise their potential they need to be reasonably and fairly priced and payment machines easy and logical to use so as to encourage rather than discourage potential users.

On the experience of me and my wife to date this challenge is not currently being met.

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